Learn about our unique guarantee  ››

We want you to be delighted with your new security system so we have developed a five stage process to ensure your complete peace of mind. Assess, Design, Install, Maintain and Total Satisfaction ensures the highest level of customer service and system effectiveness to successfully meet your security needs. Should you not be happy at any time with any aspect of the installation or your completed system, we will take care of any problems to your complete satisfaction guaranteed (within the warranty period). Read the results of our latest 2011 customer satisfaction survey.

1. ASSESS – Because your needs are unique we begin every installation by assessing your precise requirements. We’ll talk to you about what you expect to achieve from the system. We’ll then conduct a site survey, discussing the implications of various options, as they tailor to your individual premises or home, free of charge.

2. DESIGN – Back at the office we consider the operational requirement for each component of the system. Always keeping cost effectiveness at the forefront, we will never over specify and we will work hard to design you the best system at the best price. From the design we will provide you with a fully detailed specification and quotation for your system, free of charge.

3. INSTALL – We work with you throughout the installation stage to ensure total effectiveness of the finished system. Our engineers are polite and helpful, and are briefed to ensure minimal disruption to your premises or home during installation. On completion, we demonstrate the system to the operator or provide full training separately. We also leave the site as we found it – cleaning up any mess created during installation.

4. MAINTAIN – Security is a 24 hour issue, so we provide a maintenance plan for all our systems to ensure full functionality is preserved. Our maintenance plan is based on a fair annual charge and includes periodic maintenance checks, availability of our 24 hour breakdown technical assistance hotline and guaranteed arrival of a service technician, on site, within 4 hours of your emergency service request. We also give a unique
2 year warranty on standard equipment so that, no matter what, you stay safe.

5. TOTAL SATISFACTION GUARANTEED – Once we’ve installed your system, and you’ve paid your invoice, if you are not totally satisfied with everything (you’ll be the judge) – we’ll make any appropriate adjustments to the specified system or take everything out and give you an immediate 100% refund.

Because we’re so confident of our security systems and expertise, in the unlikely event that you incur a burglary from an area protected by your intruder alarm system (while the system is armed, under a maintenance contract with us, and all your external doors and windows are locked) we’ll pay your insurance excess up to a maximum of £500 – on the condition that the burglary is reported to the police and a written claim is made to your insurance company. We can’t be fairer than that.





Philip A. Dadd
Managing Director